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Faulty Network Component to blame for latest internet outage

New North Networks says affected customers will receive credit for lost time
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New North Networks Dome contrasted against storm clouds. The internet provider has been experiencing ongoing service disruptions due to a faulty network component. Eric Bowling/NNSL photo

A faulty network component is to blame for a disruption of Internet service on New North Networks that began over the weekend and was finally resolved May 19 just after 11 p.m.

Several people and businesses, including the Inuvik Drum, were forced to work around patchy Internet connectivity, with service dropping off and resuming periodically throughout the day.

The companySA国际影视传媒檚 Facebook page has announced customers affected by the break in service will receive credit for the missed time.

SA国际影视传媒淲e are expending all our energy on the problem,SA国际影视传媒 said owner Tom Zubko.

Updates from the company on the status of the problem are being posted periodically on the companySA国际影视传媒檚 Facebook page as well as through a mailing list with registered customers.

Several people expressed their frustration with the service drop-off to Inuvik Drum.

SA国际影视传媒淢y New North internet has been interrupted for the last four days,SA国际影视传媒 said Jobby Jose Naduviledath. SA国际影视传媒淚 donSA国际影视传媒檛 know what to do.SA国际影视传媒

This is the second major internet outage to hit the Mackenzie Delta in less than a month. Service provided through Northwestel was disrupted on May 12 after a fibre-optic line was cut.

Further out in the Beaufort, a classroom in Ulukhaktok recently missed out on a live chat with Canadian astronaut Jeremy Hansen because of internet connectivity issues.

Many residents in the Delta have been working around the internet outages using their mobiles.

SA国际影视传媒淚 think everyoneSA国际影视传媒檚 using up their data with the internet not working,SA国际影视传媒 said Frost Cardinal. SA国际影视传媒淲eSA国际影视传媒檙e living in the boonies out here!SA国际影视传媒



About the Author: Eric Bowling

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