Facing soaring internet costs while working at home with her children in tow, a frustrated GNWT employee is seeking more clarity from Northwestel amid uncertainty about whether or not overage charges will be waived SA国际影视传媒� and when.

The woman, who has asked to remain anonymous, is among the scores of government employees now forced to work from home due to widening health safety measures implemented in the fight against COVID-19.

Schools have been closed until mid-April, and most government employees were sent home earlier this week.

That means workers and students, along with other self-isolating residents, are at home SA国际影视传媒� quickly using up limited bandwidth caps.

SA国际影视传媒淲e will not make it to the end of the month using our current data plan,SA国际影视传媒� the mother and at-home worker stated in an email sent to Northwestel on Wednesday.

With her family quickly eating up precious data, sheSA国际影视传媒檚 been pushed to mull an internet plan upgrade to 400 GBs a month.

Staying the course with her current plan would mean risking the SA国际影视传媒済ouging that will result from overage charges,SA国际影视传媒� she wrote.

SA国际影视传媒淧ersonal data usage is at an all-time high in NWT and we remain one of few places in Canada with no unlimited data plan."

Anticipating a surge in internet use fuelled by COVID-19 situation, Northwestel asked the Canadian Radio-television and Telecommunications Commission (CRTC) to allow the company to waive overage charges until the end of the April for most customers in the NWT. For internet users in satellite-served communities, including LutselkSA国际影视传媒檈, Gameti and Wekweeti, Northwestel proposed doubling internet caps.

That request, however, has since been stalled. As the clock ticks for anxious customers in the territory, CRTC has asked Northwestel to re-submit its application without conditions outlined in the companySA国际影视传媒檚 first application.

Until that application is approved by the federal regulator, Northwestel is bound to keep rates where they are.

The GNWT worker said she spoke with a Northwestel employee on Wednesday.

The representative was initially unable to answer her questions SA国际影视传媒� then the woman was told she wouldnSA国际影视传媒檛 be charged for overages, she stated in her email to Northwestel.

Confused and uncertain, the woman reached out to the telecom company in an effort to get answers SA国际影视传媒� she wants to know if Northwestel would cover the difference between internet plans.

After a two-day delay, Northwestel responded to the woman late in the afternoon Friday.

According to a Northwestel customer service agent, the company is offering a promotion that will allow customers to upgrade to the next internet package at no cost.

If customers opt to downgrade within 30 days, they won't face fees, as stated in the agent's email Friday.

"If you chose to upgrade before the end of the month with us then with the promotion you would not be charged for any overages below the new usage cap. If the CTRC proposal is accepted after the end of the month you can downgrade at no cost," the woman was told.

The territorial government employee wants Northwestel to be more upfront and transparent with its customers by offering regular updates on the status of the application.

The company, however, says itSA国际影视传媒檚 doing just that.

SA国际影视传媒淣orthwestel has a COVID-19 web page available through our home page or at nwtel.ca/covid,SA国际影视传媒� stated spokesperson Andrew Anderson in an email to SA国际影视传媒.

"We remain committed to updating customers as this situation progresses," added Anderson.