In May 2018, several men drugged, kidnapped and assaulted a woman named Carrie Lowin a trailer outside Halifax. Low reported the incident to police and a specialized nurse completed a sexual assault exam. The police only collected her clothes as evidence 10 days after the assault. They never went to the crime scene and were not responsive when Low pressed for updates. She has been fighting for justice ever since.

LowSA国际影视传媒檚 experience highlights the challenges faced by survivors of gender-based violence when seeking justice. Survivors often feel retraumatized in criminal proceedings. They feel unsupported, disrespected and doubted by justice personnel. They can feel pressured in family court. To make matters worse, they often donSA国际影视传媒檛 feel safer after turning to the legal system for help.

These issues are exacerbated for Indigenous, racialized and 2SLGBTQIA+ individuals, as well as people who are newcomers to Canada.

Even professionals working in the system have concerns about these systemic issues.

April marks Sexual Assault Awareness Month. Jurisdictions across Canada have implemented programs and policies to address these problems. Governments are dedicating significant resources to implement recommendations from Nova ScotiaSA国际影视传媒檚 Mass Casualty Commission, the National Action Plan to End Gender-Based Violence and the Inquiry on Missing and Murdered Indigenous Women and Girls.

These initiatives acknowledge gender-based violence as an endemic human rights violation and a significant public health and safety concern, and they do address some systemic shortcomings.

However, our work in the field led us to wonder whether these measures would help survivors find justice. What does justice mean to survivors? And what changes would provide them with a better sense of justice? Our research project explored these questions.

Support, validation and agency

We interviewed 36 women who endured gender-based violence, including sexual and domestic violence. They all sought justice through the criminal system or family court. We shared their stories in a workshop with other survivors to help us identify characteristics of stories that felt just and those that did not.

Through this work, it became clear that our research participants equated justice with support, validation and agency seeking justice did not feel just or fair without them. Justice may be less about processes or procedural outcomes and more about how the system treats survivors in their journey.

Validation and agency are necessary components for justice to be seen as served. These values do more than meet needs or increase satisfaction they fundamentally provide justice.

Support generally came from individuals who cared, even if they could not control outcomes. In some cases, one person who expressed genuine concern made all the difference. An encounter with even one person who offered kindness and compassion left a lasting impression on survivors during their most vulnerable moments. Support comes from a focus on their needs rather than the systemSA国际影视传媒檚.

Survivors felt validated when someone in the system let them know that what had happened to them was wrong and not their fault. This mattered even if the individual could not change a process or an outcome.

Support and validation came from a variety of places, including victim services, community organizations, and at times, police.

The women we interviewed experienced more justice when they could retain some level of agency. They described how being stripped of that agency was a shocking realization of how little they mattered. Having agency was not about deciding what would happen to the person who perpetrated harm. Women felt they had agency when they could act independently and make some decisions about their own life.

Often, in our teaching and community-work, we hear people assume that survivors equate revenge and punishment with justice. While some survivors do want punishment, our research suggests that justice happens when women experience support, validation and can exercise agency. When these are absent, the system replicates the injustice of the abuse already experienced. The desire for punishment may, sometimes, reflect the lack of alternatives.

A more human-centred justice system

What would the legal system look like if support, validation and agency were underpinning principles of justice? The 2019 report of the Restorative Inquiry into the Nova Scotia Home for Colored Children offers some insight. It stated that there must be:

SA国际影视传媒淎 fundamental reorientation of systems centred on human beings SA国际影视传媒� designed and structured in ways that would be responsive to the relational nature of human experience and needs.SA国际影视传媒�

The nature and magnitude of this shift is enormous.

Our research supports the need for a shift to a more human-centred system. However, this will require time, political will and resources. Our research shows that even one person who supports or validates a victimSA国际影视传媒檚 feelings can shape their justice-seeking journey.

Being given some agency on some decisions, can change whether survivors feel they were treated fairly or not. Even within a flawed system, those who feel believed, supported and validated were more likely to feel they had gotten justice. Being able to make simple decisions like where and when to tell their story to system officials can go a long way.

As simple as it sounds, our research shows that women had positive experiences seeking justice when they experienced support, agency and validation. They felt believed and that their concerns were being taken seriously. Even if other individuals could not change outcomes or fix flawed procedures or policies, they could still have a deep impact.

With these experiences in mind, we suggest that those in the system need to take greater account of how their actions can affect victims of abuse. Individuals can make a meaningful difference with relative ease and simple actions that mean a lot to survivors. This will not be enough, but itSA国际影视传媒檚 a good place to start.

SA国际影视传媒擝y Diane Crocker, professor, Department of Criminology, Saint MarySA国际影视传媒檚 University; Deborah Norris, professor, Family Studies, Mount Saint Vincent University; and Meghan Gosse, PhD candidate in sociology, Dalhousie University. This article is republished from The Conversation under a Creative Commons licence.