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BACK TO BUSINESS: Extra precautions allow Molly Maid to dust off cleaning supplies after Covid hiatus

At a time when disinfectant has never been more top of mind, YellowknifeSA国际影视传媒檚 Molly Maid cleaning service has held steady through the Covid months.  

Aleem Shivji, owner of Molly Maid Yellowknife, lists the extra cleaning supplies the company has acquired on top of their usual brands. Some of the recent additions include gloves, hand sanitizer, and neutral disinfectants, which Shivji explains are SA国际影视传媒渓ess smellySA国际影视传媒 than traditional brands. 

The company had to bring operations to a halt in March after the pandemic was announced. Six weeks later, Shivji and his team were able to once again dust off vacuums and sponges to get back to cleaning.

He explained that his team would typically clean in teams of two or three. Now they sometimes have individuals taking on houses solo, or keeping their distance from teammates when they do travel in pairs, though, only when doing so is within the clientSA国际影视传媒檚 comfort level.  

SA国际影视传媒淲e take all the necessary measures that we have to,SA国际影视传媒 Shivji said.

Tracey Shivji and her husband Aleem run Molly Maid in Yellowknife. She said they have been able to get back "into the groove," since resuming operations in May. Craig Gilbert/NNSL photo

Molly Maid also provides the times of their arrival and departure so that clients can choose to leave their home or stay isolated in their rooms while the team cleans. 

Tracey Shivji is Molly Maid YellowknifeSA国际影视传媒檚 office manager and wife to Aleem. She said having to close the business down was stressful, and that figuring out safe ways of re-opening was SA国际影视传媒渁 little stressfulSA国际影视传媒 too. 

SA国际影视传媒淣ow weSA国际影视传媒檝e kind of gotten into the groove so it's much easier,SA国际影视传媒 she said.

Aleem said theySA国际影视传媒檝e SA国际影视传媒渓ost quite a bit of revenue,SA国际影视传媒 in the pandemic. 

When they returned to cleaning in May, Molly Maid was at about 50 per cent of their normal revenue. Now theySA国际影视传媒檙e back up to 90 per cent. 

He said that at first, people were afraid. Since reopening, however, Molly Maid has implemented what they call the healthy home cleaning system. 

SA国际影视传媒淚tSA国际影视传媒檚 a package where we practice all the rules, make sure our staff donSA国际影视传媒檛 have any symptoms, use masks and gloves, keep up with social distancing practices, and use a lot more disinfectant.

SA国际影视传媒淲eSA国际影视传媒檙e washing every single surface in every single house,SA国际影视传媒 he said. SA国际影视传媒淲eSA国际影视传媒檙e not touching anything in anybodySA国际影视传媒檚 house without gloves.SA国际影视传媒

The personal relationships theySA国际影视传媒檝e built with their clients have also helped to ease clientsSA国际影视传媒 concerns in keeping lines of communication open, Aleem said. 

When they decided to resume operations in May, Molly Maid SA国际影视传媒渏ust kept in touch with regular clients on a regular basis.SA国际影视传媒 That, and all of the additional precautions SA国际影视传媒渕ade them feel a little more comfortable,SA国际影视传媒 Aleem said.

The team has five full-time employees, and two who work part-time.

Each cleaning SA国际影视传媒渢eamSA国际影视传媒 has their own set of supplies so that cleaning tools are not constantly changing hands, even though Aleem assures they are only being handled with gloves anyways.

They are hoping to extend their services into cleaning offices and other commercial facilities too. 

He said proper cleaning services are more important than ever. 

To prospective clients who may still have health and safety concerns, Aleem stressed that Molly Maid has implemented all of the necessary precautions. 

Aleem bought the franchise in 2010, three years after its launch. 

In the decade heSA国际影视传媒檚 owned Molly Maid, he said their revenue has increased tenfold, mostly through word of mouth. Molly Maid cleans about 50 to 60 houses a week.

SA国际影视传媒淵ellowknife is a small place. Pretty much everybody knows everybody so they give us a shoutout and it helps us a lot," he said. "Google helps, too."





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