Hay River residents woke up to a new electricity provider on March 1, as the (NTPC) officially took over from Naka Power. While the name on the bill has changed, NTPC says the transition has been designed to be smooth and hassle-free for customers.

SA国际影视传媒淔or most people, the change will be seamless,SA国际影视传媒� says Erin Ladouceur, NTPCSA国际影视传媒檚 Director of Customer Service. SA国际影视传媒淵our power stays on, your account has already been transferred and thereSA国际影视传媒檚 no immediate action required.SA国际影视传媒�

What to expect from NTPC

For Hay River residents, day-to-day electricity service will continue as usual. Outstanding balances from Naka Power accounts have been transferred to NTPC and will appear on the first NTPC bill. The biggest difference? Customers who were previously set up for pre-authorized payments will need to re-enter their banking details due to privacy regulations.

SA国际影视传媒淣aka Power wasnSA国际影视传媒檛 able to transfer banking information to us, which is a safeguard to protect personal financial data,SA国际影视传媒� Ladouceur explained. SA国际影视传媒淏ut itSA国际影视传媒檚 an easy fix - customers just need to complete an NTPC Options form, which can be found on our website.SA国际影视传媒�

Customers moving in March should contact NTPCSA国际影视传媒檚 Customer Care team to set up new accounts. The first NTPC bills will be mailed out in late April, based on meter readings taken in mid-April, with payment due in mid-May.

For those enrolled in budget billing, NTPC is working to recreate their previous payment setup. SA国际影视传媒淲eSA国际影视传媒檒l be reaching out to confirm participation and our budget rollover process will take place in August,SA国际影视传媒� Ladouceur said.

New online account portal

NTPC is also introducing Hay River customers to, an online customer portal where users can view their electricity usage, pay bills and manage their accounts. However, since NTPC is issuing new account numbers, residents will first need to create login credentials.

SA国际影视传媒淭丑别 gives customers full control over their accounts,SA国际影视传媒� said Ladouceur. SA国际影视传媒淚f anyone needs help getting started, our Customer Care team is happy to walk them through it.SA国际影视传媒�

A transition years in the making

The change in electricity provider dates back to 2015, when the Town of Hay River decided to explore whether a lower cost service provider could be found. NTPC was chosen following a comprehensive request for proposal process.  The transfer of the distribution franchise took effect on March 1, 2025.

While changes like this can raise questions, NTPC wants customers to know theySA国际影视传媒檙e in good hands. SA国际影视传媒淲eSA国际影视传媒檙e excited to be serving Hay River,SA国际影视传媒� Ladouceur said. SA国际影视传媒淥ur priority is making sure every customer has reliable service and a smooth transition. If anyone has questions, they can reach out anytime.SA国际影视传媒�

For more information, customers can visit or contact NTPCSA国际影视传媒檚 Customer Care team at 1-855-575-6872.