Jane has worked for the federal government for 17 years. On Friday, she had $49 in her bank account.

Her daughter died suddenly in December, and in April her nurse practitioner advised she go on unpaid leave.

But the Phoenix pay system, introduced last year in an effort to streamline payment to 300,000 federal employees, wasn't able to provide her record of employment for nearly four months, leaving her unable to claim EI sickness benefits or disability benefits.

A glitch in the Phoenix system meant she was still receiving paycheques from work until July 12 but Jane says now that the money has run out she is worried about losing her house.

SA国际影视传媒淚 have zero income. They were so good to cut me off but they can't manage to send a document. One document,SA国际影视传媒� she said, sitting at her kitchen table, piles of paperwork and documentation spread between coffee mugs, a picture of her daughter looking down at her from a shelf.

SA国际影视传媒淚t's not free to bury somebody,SA国际影视传媒� she said. Moving her daughter from Calgary, where she died, to Yellowknife stretched her credit and savings to the limit.

SA国际影视传媒淢y credit is racked up for one, and my bank is empty for two. I don't have anything,SA国际影视传媒� she said. SA国际影视传媒淚 don't have a savings account -- you know how some people think everybody has got a freaking stash somewhere? Well I don't.SA国际影视传媒�

Jane is not her real name. She says she has been warned by her boss to be careful about what she says, lest she violate her department's code of values and ethics.

A year after problems with Phoenix first bubbled to the surface, thousands of Canadians are still waiting to be paid. The system was rolled out in February 2016 to replace one that had been in place for 40 years. It consolidated all pay services to public servants across the country inside a pay center in Miramichi, N.B.

Between June 29 and July 26, the pay system processed about 89,000 transactions, according to Public Services and Procurement Canada (PSPC). But as of July 26, there were roughly 228,000 cases outstanding, beyond the normal workload. Which means the Phoenix pay system managed to process just 35 per cent of transactions.

Jane first requested her record of employment on April 3, again on May 30, and a final time in July. She finally received it on July 18 -- but it was incorrect.

SA国际影视传媒淚 said, 'I've been waiting, why would you send me a record of employment that's wrong?'SA国际影视传媒� said Jane, adding after almost two decades in records and research, a position she says would once have been called a file clerk, she knows paper.

As Yellowknifer has previously reported, in addition to missing paycheques, the Phoenix glitches have hit people going on parental leave, long-term disability and severance, as well as those owed for pay adjustments, overtime and extra duties.

SA国际影视传媒淎ll the federal employees up here are still having issues,SA国际影视传媒� said Jack Bourassa, regional executive vice-president for the Public Service Alliance of Canada North.

SA国际影视传媒淎 lot of them are afraid ... If they do something out of the ordinary, it changes their status within the Phoenix pay system ... There's something in the system that's not handling what it's supposed to be handling correctly.SA国际影视传媒�

He estimated last summer that about half of the approximately 500 federal employees across the North were effected.

Jane said her health has suffered, thanks to the stress of dealing with Phoenix.

SA国际影视传媒淚'm pretty messed up, I'm grieving. I'm on leave for a reason. Like I was crying at work, I can't even talk about it. I haven't even had a chance, and I've had to deal with this. I might as well go and shoot myself,SA国际影视传媒� she said.

SA国际影视传媒淚f they would have done what they had to do in a timely manner, I would probably be going back to work now. I feel physically sick to my stomach, I won't even go into that building because I want to throw up.SA国际影视传媒�

She's now worried that the government will come knocking for her to return the pay she had been receiving since April when she went on leave.

SA国际影视传媒淚 had no choice but to take that money,SA国际影视传媒� said Jane.

Since last week, Jane has contacted her bank for assistance. The bank increased her overdraft by $388 to accommodate her mortgage payment.

Nicolas Boucher, a public relations officer with the PSPC stated his department was unable to comment on her specific case, or on the issues continuing to plague Phoenix. Deputy minister Marie Lemay is also staying mum, communicating through technical briefings and updates posted to the department's website.

SA国际影视传媒淭he resolution of pay issues remains a top priority across government, and that we are working very hard to get these issues addressed and to help affected employees,SA国际影视传媒� stated Lemay on June 2.

SA国际影视传媒淐apacity continues to be one of the main challenges. While itSA国际影视传媒檚 not the only problem, itSA国际影视传媒檚 the one that has contributed most to the issues employees are experiencing.SA国际影视传媒�

Before Phoenix, departments managed payroll themselves with around 2,500 compensation advisers. Phoenix slashed that to 790 in-house advisers, plus the staff in Miramichi.

SA国际影视传媒淭hey seem steadfast that they know what's wrong and they've assured us it'll get fixed, that the problem isn't as big as we think it is. It certainly is,SA国际影视传媒� said Bourassa. SA国际影视传媒淧eople who are losing their homes or have quit working with the government because they can no longer afford to work for the government because they're not getting paid! It's put a lot of people between a rock and a hard place.SA国际影视传媒�

Jane sees a simple solution: shoot Phoenix down.

SA国际影视传媒淚 hope nobody ever has to sit where I am. There's people behind that system, so don't' tell me it's the system,SA国际影视传媒� she said. SA国际影视传媒淚t's not only me. It's right across Canada. But you know what, the system was not broken before. We need to go back to sort out all of these issues with it now, we need to bring our pay people back here.SA国际影视传媒�