Dispatchers at the 9-1-1 call centre are trained to remain calm, collected and supportive during some of the most stressful, high-intensity situations imaginable.
The unexpected is to be expected.
Still, itSA国际影视传媒檚 not everyday a dispatcher guides a caller on how to tie off a newborn babySA国际影视传媒檚 umbilical cord.
But thatSA国际影视传媒檚 exactly what happened to 9-1-1 emergency dispatcher Christopher Moore, now a member of the exclusive SA国际影视传媒淪tork Club.SA国际影视传媒�
Moore received a call from a distraught person attempting to help a woman who was in active labour. As he entered the callerSA国际影视传媒檚 address, the baby was born.
SA国际影视传媒�(Moore) immediately began to support the caller with pre-arrival dispatch life support instructions,SA国际影视传媒� stated a news release from Municipal and Community Affairs, which oversees NWT 9-1-1.
As first responders rushed to the mother, Moore told the caller how to clean the minutes-old baby. He instructed the caller to ensure the baby was awake and breathing, and to keep both the baby and the mother warm until first responders arrived.
Moore even walked the caller through the process of tying off the babySA国际影视传媒檚 umbilical cord.
He stayed on the line until paramedics arrived at the scene, continuously reassuring the caller that assistance was on the way.
Moore began training for the job in September before 9-1-1 officially went live in the NWT in November.
SA国际影视传媒淎s a new emergency dispatcher, I feel a great sense of pride of having helped someone in a stressful moment of their life where the end result was a healthy baby being born into the world,SA国际影视传媒� stated Moore.
SA国际影视传媒淭his experience has been quite rewarding as I truly felt like I made a difference in providing pre-arrival instruction prior to the paramedics arriving on scene. Being born and having lived all my life in the North, I feel truly grateful to be able to give back to the people of the NWT,SA国际影视传媒� added Moore.
Nationally, itSA国际影视传媒檚 not uncommon for 9-1-1 emergency dispatchers to receive an active labour call. But few dispatchers have had to assist with a delivery, stated the MACA news release.
SA国际影视传媒淣WT 9-1-1 has had a larger than average number of calls needing dispatch life support instructions,SA国际影视传媒� stated NWT 911 manager Ashley Geraghty.
SA国际影视传媒淚 assure you our dispatchers have been deeply moved by the two cases in which they had to instruct callers to go hands on chest or help callers cope with obvious signs of death. I cried with happiness when I got the news that we had helped to deliver a baby,SA国际影视传媒� continued Geraghty.
"This is what 9-1-1 is all aboutSA国际影视传媒攚hy we come to work every day and be the calm.SA国际影视传媒�
